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Design and Utilize Services

In order to meet the requirements of the digital age, your company must be able to roll out and implement Internet-based IT services geared to your users both quickly and at high quality. The next step is to ensure that these IT services are used efficiently. To achieve this, you need to closely align the design of the services and the corresponding IT architecture with your operational business processes.

This involves tasks such as the careful analysis of various service management processes (requests, ordering, delivery and billing), the definition of different service levels and the description of billing structures. In many cases, rolling out a new service also necessitates the migration of existing service platforms to the target platform.

“Smart Service Transition” PDF download

What our customers want:

Unified, high-performance and reliable delivery of IT services across standard platforms.

Our Smart Service Transition Service

Based on our proven process model, we team up with you to establish the appropriate methods and technologies that will turn your organization into a modern service-driven company. We combine deep service provider experience with a sound understanding of the service recipient side. We implement the service catalog for the service managers in your IT service management landscape, design and implement interfaces to adjacent systems and the corresponding providers in order to create seamless processes.

Service Overview

Service and service level descriptions

Process definition

Connection to relevant IT systems (e.g. SAP)

Control of connected providers

Transfer of IT services into the live IT environment

Introduction of the services to service recipients

Benefit from Our Strengths

metafinanz can draw on many years of consulting experience in service implementation, associated transformation activities as well as in the implementation of ITSM systems (especially ServiceNow).
metafinanz has already implemented enterprise service platforms as well as services for a global financial services provider.
metafinanz ensures that only best practices are used in your company.
metafinanz accounts for the service provider, service supplier and service recipient side – as well as the existing infrastructure.
metafinanz has the technology skill set to integrate complex services (e.g. data center consolidation).

Would you like more information? 

 
Your contact

Jasmin Karbach

metafinanz Informationssysteme GmbH
Leopoldstrasse 146 | 80804 München, Germany

Mail: jasmin.karbach@metafinanz.de

metafinanz Informationssysteme GmbH
Leopoldstraße 146, 80804 München Theodor-Heuss-Str. 30, 70174 Stuttgart
Telefon: 089 36 05 31-0
Telefax: 089 36 05 31-50 15
E-Mail: kontakt@metafinanz.de