In order to meet the requirements of the digital age, your company must be able to roll out and implement Internet-based IT services geared to your users both quickly and at high quality. The next step is to ensure that these IT services are used efficiently. To achieve this, you need to closely align the design of the services and the corresponding IT architecture with your operational business processes.
This involves tasks such as the careful analysis of various service management processes (requests, ordering, delivery and billing), the definition of different service levels and the description of billing structures. In many cases, rolling out a new service also necessitates the migration of existing service platforms to the target platform.
What our customers want:
Our Smart Service Transition Service
Based on our proven process model, we team up with you to establish the appropriate methods and technologies that will turn your organization into a modern service-driven company. We combine deep service provider experience with a sound understanding of the service recipient side. We implement the service catalog for the service managers in your IT service management landscape, design and implement interfaces to adjacent systems and the corresponding providers in order to create seamless processes.