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Business Process Management (BPM) delivers the tool set companies need to continuously improve their business processes.

Companies and organizations are increasingly faced with the challenge of responding quickly to changing business requirements as well as technological innovations. At the same time, they need to consistently focus on customer satisfaction, improve operational efficiency and reduce costs.

BPM provides the foundation for improving your operational transparency, resource allocation and control, and it helps you link IT with the business side. Infuse your company with added agility and set the stage for new innovations and transformations in a highly competitive environment.

This is how we support your business processes in a sustainable manner

  • We analyze 
    the current status of your processes, visualize your target state and derive the strategic actions that will take you there.
  • We enable
    your company to quickly adapt to new business requirements and regulatory challenges and assist you in implementing your digital transformation.
  • We structure
    your processes by means of suitable management models, by defining key performance indicators (KPIs) and by setting up governance structures.
  • We optimize
    your business processes by establishing sustainable best practices and continuous improvement processes.

Gain added business flexibility through leaner processes

Combining traditional business process modeling with modern business process management

Fische Gläaser Springen Business Process Management2
Lengthy expert interviews or workshops often deliver only partial results and incomplete process documentation.
Traditional business process modeling attempts to map comprehensive, event-driven process chains. This usually leads to unnecessary complexity and a low level of usability.
Process modeling is fast reaching the limit of its applicability, especially when companies try to use rigid/generic BPM strategies and methods to react to volatile market requirements.
Modern BPM uses data-driven analysis methods, such as process mining, to identify optimization potentials in the shortest possible time.
Modern BPM generates a priori hypotheses, which are then tested empirically. Instead of representing process chains in a complex, holistic manner, the focus is on identifying pain points and deriving concrete improvement measures.
State-of-the-art BPM also knows how to handle increasingly agile projects by drawing on correspondingly agile processes.

What makes our team the best choice?

Our Expertise, Your Choice

Benefit from Our Strengths

Targeted knowledge transfer – We offer workshops and training courses that teach you all you need to know about current BPM methods and tools.
Innovative BPM technology expertise – We are tool-independent consultants who draw on various applications to provide the best possible support for you.
The perfect team – Our agile BPM team delivers essential skills in process mapping, process analysis and process design.

Project Insights

Our success is our customers’ success.

Focus on process analysis, transparency and optimization potentials


We determined the status quo of our customer’s hardware and software purchasing processes in order to create transparency and identify potential for optimization. We established a uniform understanding of the process flows by analyzing individual processes and the interactions between processes. This analysis also uncovered process weak points and dependencies. As a result of our process analysis, the customer was able to quickly identify potentials for optimization. These served as a basis for defining the target specs as well as the process design and helped select the new system solution (phase 2).

BPM sets the stage for redesigning the hardware and software purchasing process.

Cross-divisional analysis delivers transparent insights into digital communication channels used.

Focus on in-depth evaluation of communication to derive digitization measures


Our customer wanted to bring a higher level of digitalization to their customer communication. However, they lacked the required insight into the communication channels used. Consequently, we helped them collect and analyze data to determine how frequently the individual communication channels were used. A tailored reporting system was defined and introduced in parallel. This system allowed the evaluation of individual letters across business units and customer segments. The customer found that paper-based mail was inefficient and identified alternative digital communication channels. Moreover, the integration of their reporting structure with project governance gave the customer a tool for actively managing their digital transformation.

Focus on process design in HR operational management


With our help, a globally operating insurance company harmonized and designed processes for HR operational management to optimize costs and reduce process complexity. Concrete decision criteria for the evaluation of change requirements were defined to identify automation opportunities within the change management process. In addition, the implementation of the new governance model resulted in clearly defined roles within the organizational unit and clear-cut responsibilities within the HR operational management processes. Moreover, the new structures made it easier to plan global releases.

BPM supports harmonization and design of a global HR IT platform.

Would you like more information?

Your contact

Dr. Gregor Scheithauer

metafinanz Informationssysteme GmbH
Leopoldstrasse 146 | 80804 München, Germany

Tel. +49 89 360531-5533



metafinanz Informationssysteme GmbH
Leopoldstraße 146, 80804 München Theodor-Heuss-Str. 30, 70174 Stuttgart
Telefon: 089 36 05 31-0
Telefax: 089 36 05 31-50 15